(* Source: Robin Wauters *)

Robin says...

Yahoo has launched an Adobe AIR-powered desktop application called Sideline yesterday, once again validating the power of Twitter for real-time search. After taking it for a spin, I have to say it looks and feels really nice, but other than that there’s no real incentive for me to keep using it on a regular basis.

So what does it do?

Sideline is a straight-forward Twitter monitoring tool, giving you the opportunity to stay on top of the latest trends on the microsharing service and/or keywords you feed into the application. It has an auto-refresh feature (which you can tweak to have the search results reload between 1 minute and 1 hour), a notification system that alerts you of new keyword mentions in an overlay that appears whatever you’re doing and the ability to only look for favorited tweets containing the keywords you’re tracking.

So far, nothing special, but what’s nice about Sideline is that it enables you to create so-called Search Groups which pull together multiple keywords for tracking purposes. This basically allows anyone to create e.g. a TechCrunch group and track different keywords and phrases like ‘techcrunch’, ‘crunchgear’, ‘michael arrington’, etc. Also really nice is the advanced search function, which lets you filter results down extensively, for instance by person, hashtag, ‘asking a question’, by negative or positive connotation (determined with smilies), and so on. Update: this is actually a layer over Twitter’s advanced search functionality, as a commentor points out.

It’s slick and useful, but nothing major any way you look at it, especially since it’s not a functional client that lets you actually send direct or public Twitter messages. I wonder how many people will effectively keep using it after trying it out, but I doubt it will be many.

Posted by brian tiong at 10:12 AM | Permalink | Comments (0) | TrackBacks (0)

Mike says...

It’s no secret how bad most of the analytics firms are at gathering statistically relevant data about Internet traffic. All of them, Quantcast, Comscore, Hitwise, Compete, Alexa, etc., are flawed in various ways and to various degrees.

But today’s blog post by Hitwise shows just how bad their data really is. They say that Craigslist is now the top searched term on the Internet, taking that honor from MySpace. Facebook is third.

But the real data is out there for the taking. Google Trends shows Google search data, and since Google commands such a large lead in search in most countries, presumably the data is accurate. Google trends shows exactly the opposite data as Hitwise - Facebook is by far the most queried term, followed by MySpace and then Craigslist.

I’m putting my money on Google when it comes to accurate search trends. And if I were Hitwise, I’d make very sure my search data conformed to whatever Google was saying.

Posted by brian tiong at 12:26 PM | Permalink | Comments (0) | TrackBacks (0)

(* Source: Erik Schonfeld *)

Erik says...

There are plenty of ways to monitor the buzz of any given topic in the blogosphere, on Twitter, or across social networks. There is Artiklz, Trendpedia, Trackur, Brandseye, Radian6, Attentio, Buzzcapture and Chatterguard, to name a few.. Now Omgili, a search engine that focuses on forums, discussion boards, newsgroups, and Q&A sites, has just added a new buzztracker called Omgili Stream. It searches the same set of discussion sites on the Web and returns results based on how recently they appeared.

Results are not ranked by anything other than chronology, which produces an undifferentiated set of results. What I really want to know is what are the most important or influential discussions going on about any given topic. Fortunately, Omgili Stream allows you to filter results by minimum number of replies, language, and where the search term appears (in the title, topic, or replies). Another filter opens up a column with Twitter search results on the left. A unified view might be preferable, but that might then be dominated by the Twitter results. Omgili’s strength is in searching through discussion boards, forms, and the like. It sifts through 7 million such posts a day.

Omgili’s greatest strength (its focus on deep discussion sites), is also its greatest weakness. It completely ignores blog comments, for instance, where a huge chunk of discussion on the Web takes place. That is a huge oversight, in my opinion. Although, there are other sites where you can search across only blog comments, such as Backtype or Artiklz. And then what about public discussions on Facebook and other social networks?

Omgili is geared towards marketers who want to keep track of what people are saying about their products, companies and brands. Yet it returns results from only one portion of the Web. So if you are a marketer, you might want to bookmark it (consumers might be more likely to talk about product defects or other problems on a discussion board or Q&A site where they are looking for assistance from other users). But it only addresses a portion of the discuss-o-sphere.

As far as it goes, it does a decent job. One of the more helpful features of Omgili is the ability to create a buzz chart for any set of topics. Below is one comparing “IE8″ to “Gmail” and “Flip Video.”

Posted by brian tiong at 12:10 PM | Permalink | Comments (0) | TrackBacks (0)

(* Source: Slideshare *)

Social media has matured beyond early adopters to earn a place in mainstream marketing. Cymfony sponsored this Aberdeen Group study to learn how “best in class” companies are using social media monitoring and analysis to improve their business results.

Posted by brian tiong at 11:34 AM | Permalink | Comments (0) | TrackBacks (0)

(* Source: Jeff Zabin *)

Jeff says...

By now, most companies recognize that blogs, discussion forums and other Web 2.0 social media can provide a highly effective platform for any consumer who wishes to share their recommendations, experiences or opinions about any given brand. Their voices can wield an enormous amount of influence in shaping other consumers' opinions -- and, ultimately, their purchase decisions.

Pay Attention to Web 2.0

Lately, I've been thinking about the concept of trust in the context of consumer marketing and the fact that control over a brand's marketing messages -- and indeed it's very image -- is continuing to shift from traditional media to online communities. Of course, what underlies this shift is the fact that consumers place far more trust on the opinions of other consumers than they do on a company's traditional marketing messages.

By now, most companies recognize that blogs, discussion forums and other Web 2.0 social media can provide a highly effective platform for any consumer who wishes to share their recommendations, experiences or opinions about any given brand. Their voices can wield an enormous amount of influence in shaping other consumers' opinions -- and, ultimately, their purchase decisions.

While it may be true that companies can't control consumer dialog, they can certainly pay close attention to it. Moreover, if appropriate, they can modify their own messages and/or strategies accordingly. 

Monitoring Brand Loyalty

With the advent of a new breed of solutions designed to monitor, analyze and measure the impact of consumer-generated media, companies are becoming increasing adept at keeping a proverbial ear to the ground -- but how adept? That's what I intend to find out through my current market research efforts.

In particular, my upcoming benchmark report will seek to understand the extent to which brand monitoring tools are already being deployed and what percentage of companies plan to adopt the tools over the next 12 months.

It will also seek to identify what metrics are being used to measure success as well as what lies ahead as companies strive to keep even closer tabs on consumer perception as part of their product marketing, brand intelligence and consumer insight activities.

In the context of product recommendations, trust is indeed the common glue. Consumers trust the opinions of other consumers, plain and simple, and what marketers have to say about their own brands is becoming increasingly less important than the chatter of consumers participating in online social media. However, that's not to say marketers can't use brand monitoring solutions to listen in on the conversations.

More here

Posted by brian tiong at 10:48 AM | Permalink | Comments (0) | TrackBacks (0)